Shipping policy

📦 Shipping Policy

Thank you for shopping with us! Each Lucky Scoop order is carefully created and packed just for you.

All orders are processed within 5–15 business days, depending on order volume and seasonal demand (including holidays).

Because each box is custom and made through our scoop experience, processing times may vary.

Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

All orders are protected by Cabrella Insurance for added peace of mind.

If your package:

Please contact us immediately so we can assist you in filing a claim and resolving the issue as quickly as possible.

For international orders, shipping charges cover shipping costs only.

We do not collect or include customs duties, taxes, or import fees at checkout
All international shipments are sent DAP/DDU (Delivered At Place / Delivered Duty Unpaid)
Any applicable customs fees, duties, or taxes are the responsibility of the customer upon delivery

We recommend checking with your local customs office for estimated fees prior to placing your order.

Shipping times are estimates and may vary due to carrier delays
Please ensure your shipping address is correct at checkout
We are not responsible for delays caused by carriers, customs processing, or incorrect addresses

If you have any questions about your order, feel free to reach out — we’re always happy to help 💕