Terms of service

📜 Terms of Service

Effective Date: [Insert Date]

Welcome to our Lucky Scoop Gift Shop. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

🛍️ 1. Overview

This website is operated by Chi Chi Scoops. Throughout the site, the terms “we,” “us,” and “our” refer to Chi Chi Scoops LLC. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms.

🎁 2. Nature of Our Products

Our Lucky Scoop gift boxes are mystery-style products. Each purchase is a surprise experience, and items are selected at random through our scoop process.

By placing an order, you acknowledge that:

  • You are purchasing a random assortment of items
  • Specific products, characters, or colors are not guaranteed
  • Each box is unique and may vary

💳 3. Orders & Payments

All orders must be paid in full at the time of purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

🚫 4. Final Sale Policy

All purchases are final sale. We do not offer refunds, returns, or exchanges due to the randomized and custom nature of our products.

If your order arrives damaged or there is an error with your order, please contact us at chichiscoops@gmail.com within 2 days of delivery so we can assist you.

📦 5. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for:

  • Carrier delays
  • Lost or stolen packages marked as delivered
  • Incorrect addresses provided at checkout

Please ensure your shipping information is accurate before placing your order.

🎥 6. Video Add-On Service

If you purchase a Scoop Reveal Video:

  • The video will be recorded during order fulfillment
  • Delivery will be made digitally (via email or posted to TikTok, YouTube or Instagram)
  • Videos are for personal use and sharing only

We reserve the right to use portions of recorded videos for marketing purposes unless you request otherwise in writing.

💖 7. Intellectual Property & Character References

Our products may be inspired by popular kawaii and character aesthetics. However:

  • We are not affiliated with, endorsed by, or licensed by any specific brand or character owner
  • Any character references are used for descriptive purposes only

All website content, branding, and materials are the property of Chi Chi Scoops LLC and may not be used without permission.

⚠️ 8. Product Use & Safety

Our products may include small items not suitable for young children. By purchasing, you agree:

  • You are responsible for ensuring items are appropriate for the recipient
  • We are not liable for misuse of products

Adult supervision is recommended where applicable.

🔒 9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

Our total liability shall not exceed the amount paid for your order.

🔄 10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website.

📧 11. Contact Information

For questions about these Terms, please contact us at:
chichiscoops@gmail.com